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Frequently Asked Questions
In case of delays, you can request compensation from the EU train operator as below:
- 25% of the value of the affected part of the journey, for a delay between 60 and 119 minutes included.
- 50% of the value of the affected part of the journey, for a delay of 120 minutes or more.
You can contact our Customer Support team via our contact page, and they will be able to provide you with more information on how to make a claim.
General conditions differ between travel companies. Each company’s website will have information on how to claim compensation in the case of a delay. You can also contact our Customer Service, and we’ll be happy to help you with your delay compensation.
Whilst not all travel companies allow seating preferences to be chosen manually, when booking for multiple passengers, seats are automatically assigned as close together as possible, subject to availability.
Please note that if you and your travel companions complete separate bookings, your seats most likely will not be together. In our experience, however, the majority of passengers are happy to switch seats when asked!
If you require a change of seat, please contact our Customer Service team, and we will try our best to accommodate you, in line with the travel company’s conditions.
The address of the arrival and departure station will be displayed on the ticket itself. Should you have any doubts or require more details, please contact our Customer Service team, and we will do our best to assist you further.